Effective date: April 2025  |  Actuate Property Pty Ltd  |  ACN 664 041 945

Actuate Property Pty Ltd is committed to protecting the privacy of all individuals who interact with us. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (‘APPs’).

What Personal Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, and postal address.
• Property-related information: your buying brief, budget, preferred locations, and investment objectives.
• Financial context: general information about your borrowing capacity or investment structure (not financial product data).
• Website usage data: IP address, browser type, pages visited, and time spent on the Website (collected via cookies and analytics tools).
• Correspondence: the content of enquiries, emails, or messages you send us.

How We Collect Personal Information

We collect personal information in several ways, including:

• Directly from you when you complete an enquiry form, book a consultation, subscribe to our content, or contact us by phone or email.
• Automatically through your use of our Website via cookies, analytics software and similar technologies.
• From third-party lead generation platforms, where you have expressed interest in buyer’s agency services.
• From publicly available sources such as property data providers or government registers.

Why We Collect and Use Personal Information

We collect and use personal information to:

• Respond to your enquiries and provide buyer’s advocacy or property advisory services.
• Send you relevant information, market updates, and educational content you have requested or consented to receive.
• Manage our client relationships, including onboarding, engagement, and settlement support.
• Improve and personalise your experience on our Website.
• Comply with our legal obligations including under Australian Consumer Law and applicable property licensing requirements.
• Conduct internal analysis and business development.

Marketing Communications

With your consent, we may send you marketing communications about our services and relevant property content. You can opt out at any time by clicking ‘unsubscribe’ or replying ‘STOP’ in any email or SMS we send, or by contacting us directly at info@actuateproperty.com.au  We comply with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth) in all marketing activities.

Disclosure of Personal Information

We do not sell your personal information. We may share your information with:

• Our team members and service providers who assist us in delivering our services (including CRM platforms, scheduling software, and communication tools), on a confidential basis.
• Referring professionals including mortgage brokers, solicitors, accountants, financial advisers, property managers or building inspectors, where you have engaged or consented to such a referral.
• Regulatory bodies or law enforcement agencies where required by law.
• Successors in the event of a business sale or merger, subject to confidentiality obligations.

Overseas Disclosure

Some of our service providers and software platforms may store or process data on servers located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles it in a manner consistent with the Australian Privacy Principles.

Cookies and Analytics

Our Website uses cookies, which are small data files stored on your device. We use cookies to understand how visitors use our Website and to improve your experience. You can control cookies through your browser settings, although disabling cookies may affect certain Website functionality. We use Google Analytics to analyse website traffic. Google Analytics collects anonymised usage data. You can opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on.

Storage and Security

We take reasonable technical and organisational steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Personal information is stored in secure cloud-based systems with access restricted to authorised personnel only. No method of internet transmission or electronic storage is completely secure; however, we apply industry-standard safeguards proportionate to the sensitivity of the information.

Retention

We retain personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Once information is no longer required, we take reasonable steps to destroy or de-identify it.

Access and Correction

You have the right to request access to the personal information we hold about you and to ask us to correct any information that is inaccurate, out of date, incomplete, or misleading. To make a request, please contact us at info@actuateproperty.com.au We will respond within 30 days. We may need to verify your identity before fulfilling your request.

Complaints

If you believe we have mishandled your personal information, please contact us in the first instance at info@actuateproperty.com.au We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updated versions will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Contact Us
For any privacy-related enquiries, please contact:
Actuate Property Pty Ltd
PO Box 308, Winston Hills NSW 2153.
Email: info@actuateproperty.com.au
Website: actuateproperty.com.au